A better

Customer Experience

We want you to

love working with us.

We’re always trying to do things just a little bit better.

So, we’ve reimagined the typical co-manufacturing experience.

Your very own NPI team

When you partner with Nellson, we give you a dedicated team for the life of your project. It’s known as your New Product Introduction (NPI) team, and it includes:

  • A project manager to be your first contact and guide you through the commercialization process
  • A business development director
  • An R&D scientist who understands your brand guardrails and values

Working with the same friendly faces means everybody is on the same page—especially when it’s time to make strategic decisions or meet unexpected challenges.

Staying on top of every detail and deadline

Your NPI team creates a comprehensive timeline for your project. From there, they provide proactive support to keep things on schedule. Consider them your go-to for everything from ingredient tracking to trial coordination. 

Transparency and goodcommunication, always

Perhaps our most significant point of difference is that we don’t go missing when you call. We’re big believers in communication—and you deserve a partner that’s responsive and forthright. Expect regular meetings to align on progress.